Your privacy and security are of utmost importance to Joyful Energy Heals. Client trust and confidence are our highest priorities.

Please read this Privacy Policy carefully.

Although it is necessary to obtain accurate and current information about our clients in order to provide the highest level of service, we are dedicated to protecting the privacy and confidentiality of your personal data and sensitive information.

Consequently, we have carefully chosen partners that have made the necessary preparations to meet the relevant requirements of the GDPR. We have developed this policy so that you can understand how we collect, use, communicate, and make use of personal information.

The following outlines our Privacy Policy.

Who We Are

Our website address is:

https://www.joyfulenergyheals.com

This website and all content are owned by Joy Harris, sole proprietor of Joyful Energy Heals (“Company,” “I,” “we,” or “us”).

The term “you” refers to the user or viewer of https://www.joyfulenergyheals.com (“Website”).

When accessing this Website, certain information about you will be obtained during your visit.

This policy applies to your visits to the Website and to related social media pages or partner service providers associated with Joyful Energy Heals.

The Joyful Energy Heals Privacy Policy applies to current or former clients who register for one of our services or promotional offers.

Throughout this policy, we refer to information that personally identifies you or your accounts as “personal information.”

Joyful Energy Heals will never sell your personal information to anyone.

Other than the special cases listed in this policy, we will not use or distribute your personal information in any way without prior notification and consent from you.

We promise that we will uphold the privacy policies and procedures set forth below.

By visiting and using the Website, you agree that your use of our Website, and any dispute concerning privacy, is governed by this Privacy Policy.

We reserve the right to change our Privacy Policy at any time. If we do so, we will post the changes to this Privacy Policy on the Website and update the Effective Date to reflect the date of the changes.

By submitting your information through any web form on our Website to receive a product, service, or piece of content from Joyful Energy Heals, you consent to allow us to collect, store, and process your personal information.

We may use this information to send you invitations to online meetings, private or group sessions, and promotional emails regarding services, events, webinars, special announcements, or products.

Additionally, by entering your telephone number into one of our web forms, you agree that you may receive text messages or telephone calls in some cases.

What Personal Data We Collect and Why We Collect It

Cookies and Similar Technologies

Our Website and platform providers may use cookies and similar technologies to support essential website functions, account access, user preferences, analytics, communications, and the overall operation of the Website.

Cookies may remember certain information about your visit or account so that Website features function properly and your experience can be improved.

Some cookies may also be placed by third-party services used by the Website, such as scheduling, analytics, embedded content, payment, or communication providers.

You can manage or disable cookies through your browser settings or through any cookie controls provided on the Website. Disabling certain cookies may affect the availability or operation of some Website features.

Contact Forms

Personal information may be collected when you submit a contact form.

Embedded Content From Other Websites

Articles on this Website may include embedded content, such as videos, images, and articles.

Embedded content from other websites behaves in the same way as if you had visited the other website directly.

Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

This may include tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Analytics services may collect information concerning your use of the Website.

Who We Share Your Data With

Joyful Energy Heals may use the following third-party service providers to operate the Website and provide its services:

• Soul Guide Media, for website hosting, account management, client management, forms, communications, and related platform services

• Cal.com, for appointment scheduling, booking details, confirmations, reminders, calendar invitations, and payment during booking

• Stripe, for securely processing payments and related transaction information

• Zoom, for online video sessions

• Analytics providers

• Healers Library, where applicable

How Long We Retain Your Data

For users who register on our Website, we store the personal information they provide through their account or user profile.

Users may contact us to request access to, correction of, or deletion of their personal information, except for information we are required to retain for administrative, legal, or security purposes.

What Rights You Have Over Your Data

If you have an account on this Website or have provided personal data to us, you may request an exported file of the personal data we hold about you, including any data you provided to us.

You may also request that we erase personal data we hold about you.

This does not include data we are required to retain for administrative, legal, or security purposes.

Information We Collect

Registration

The personal information we collect from you comes from information you supply during the registration process.

Scheduling

Appointments are booked through the Joyful Energy Heals website at:

https://joyfulenergyheals.com/book-your-session

Booking information is securely processed through our scheduling partner, Cal.com. This platform coordinates appointment availability, booking details, confirmations, reminders, and calendar invitations.

Payment

When you book a paid session through Cal.com, payment is collected as part of the booking process through Stripe, which is connected to the Joyful Energy Heals Stripe account.

Cal.com coordinates the booking and payment process, while Stripe securely processes the payment details and transaction.

Joyful Energy Heals and Cal.com do not directly store your complete credit or debit card information. Payment information is provided directly to Stripe and is handled in accordance with Stripe’s privacy and security practices.

Communication

The personal information we collect allows Joyful Energy Heals to communicate with you by email, video meeting, application messaging, and telephone.

Data-Breach Procedures

Joyful Energy Heals takes reasonable steps to respond to and manage data breaches involving personal information.

Information Sharing or Distribution

Joyful Energy Heals will not sell personal information concerning current or former clients to anyone.

Joyful Energy Heals will not share personal information concerning current or former clients with anyone outside the sources described in this policy, except as outlined below.

We may disclose information concerning current or former clients in order to cooperate with legal or regulatory authorities, or pursuant to a court order or subpoena.

For example, we may be required to disclose personal information to cooperate with regulators or law-enforcement authorities, resolve consumer disputes, perform credit or authentication checks, or for institutional risk control.

We may also disclose personal information as necessary to collect debts, enforce our legal rights, or otherwise protect our interests and property.

We continue to evaluate our efforts to protect personal information and make every effort to keep your personal information accurate and current.

If you identify an inaccuracy in your personal information or need to make a change, please contact us so that we may promptly update our records.

Information Security

Access to personal information is limited to Joy Harris and trusted service providers who require access to operate the Website and provide the requested services.

Sensitive material, such as payment information, remains encrypted with our payment processor and is not accessible to any person, except where access is needed to resolve billing problems, disputes, or similar matters.

Customer account passwords are encrypted and cannot be retrieved as clear text from our systems by anyone.

All affiliates and service providers are held to high standards of privacy and security.

Additional Information

General Data Protection Regulation

In accordance with the European Union General Data Protection Regulation, individuals whose information is processed by Joyful Energy Heals are granted the following rights:

Right to object

Right to erasure

Right to restrict processing

Right to data access and portability

Right of rectification

In accordance with these rights, you may request at any time to:

Have your information removed from our records

Prevent us from processing your information

View and access your information

Modify or update your information

Contact Information

To exercise these rights, submit your request by email to:

[email protected]

To stop receiving email communications, click the “Unsubscribe” link at the bottom of any email communication from Joyful Energy Heals.

If this Privacy Policy changes, you will be notified through https://www.joyfulenergyheals.com or by email.

If you have questions relating to this policy, please contact us:

Email: [email protected]

Effective Date: July 21, 2026